Our objectives for 2022 go further in the direction of our 2019-2021 framework and continue to make use of our three strategic themes and 14 key objectives. We intend to progress and transform within each of these themes by realising these objectives.
We are improving our operating model to become a more integrated and aligned bank with an adjusted operating model to meet risk-return-impact requirements. As such, we not only strive to realise better customer experience and responsiveness to customer needs via unified, digitally supported processes but also endeavour to generate a step-change in in-control and efficiency.
For 2022, eight key objectives have been formulated:
Keep focus on our profitable lending growth and close monitoring of the portfolio
Further enlarge our assets under management and related fee income and leverage the bank Investment Distribution Strategy
Pursue balanced growth in mortgages, carefully considering impact, risk, and return
Continue to manage the inflow of funds entrusted by taking further measures on rates and fees, or via other mechanisms
Create efficiency and improve our cost-income-ratio by implementing our renewed Target Operating Model
Continue to execute the roadmaps for business cases to:
digitalise the banking operating model;
protect our licence to operate;
improve customer experience;
and reduce costs.
Execute our Capital Strategy as decided upon end of year 2021 by preparing for a listing on a Mutual Trading Facility (MTF) and execute a restricted buyback programme including a solidarity arrangement for a subset of DR holders
Living up to our responsibility by strengthening our control environment
We are bringing purpose into our customer propositions by connecting them more explicitly to impact. In doing so, we empower customers and communities to take action to realise that impact. We intend to become the reference platform for sustainable finance, offering carefully selected products from other providers as well as our own purpose-linked products and impact investment solutions.
To help achieve this, we have specified four key objectives for 2022:
Grow the movement by realising the reference sustainable finance portal and investigating more diverse partnerships
Identify inspiring ways to live up to and engage with our communities on our three impact themes
Increase our distinctiveness by expressing and implementing our strategy of measuring, managing, and unlocking impact information
Create a culture of excellence that attracts talent and adapts to a changing world
In line with our history, we aim to continue our leadership in the transition of the financial system. First priority is to deepen our approach to reaching our As One to Zero target of being climate neutral in 2035, and with that to inspire others to follow us. Apart from that, we see the following two key objectives for 2022:
Put our Change Finance agenda to work for the business in our three strategic themes
Increase and leverage our impact via transformative, innovative or strategic investments by TRMC