Triodos Bank’s Executive Board provides a perspective on the wider world it operates in, its impact and activity in 2017 and its prospects for the future.
Read our Executive Board Report here.
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102-1 |
Name of the organization |
Triodos Bank N.V. |
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102-2 |
Activities, brands, products, and services |
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102-3 |
Location of headquarters |
Zeist |
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102-4 |
Location of operations |
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102-5 |
Ownership and legal form |
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102-6 |
Markets served |
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102-7 |
Scale of the organization |
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102-8 |
Information on employees and other workers |
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102-9 |
Supply chain |
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102-10 |
Significant changes to the organization and its supply chain |
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102-11 |
Precautionary Principle or approach |
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102-12 |
External initiatives |
Corporate Governance |
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102-13 |
Membership of associations |
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102-14 |
Statement from senior decision-maker |
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102-15 |
Key impacts, risks, and opportunities |
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102-16 |
Values, principles, standards, and norms of behavior |
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102-17 |
Mechanisms for advice and concerns about ethics |
According to its mission statement, Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its operations, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are constantly weighed. This has been elaborated in the business principles, a copy of which is available on our website. The Triodos Group Whistleblower Policy (“Klokkenluidersregeling”) gives co-workers the opportunity to anonymously or otherwise report alleged abuse within the organisation, and defines the rules and procedures for the proper handling of such allegations. A copy of the Triodos Group Whistleblower Policy is available on our website. |
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102-18 |
Governance structure |
Triodos Bank has a dual board structure. The daily management of Triodos Bank lies with the Executive Board. The supervisory function is entrusted with the Supervisory Board. The Executive Board is amongst others responisble for decisionmaking on economic, environmental and social impacts. See: Corporate Governance |
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102-19 |
Delegating authority |
Through Triodos Bank's mission statement and Business Principles environmental and social issues are deeply ingrained in all layers of the organisation. Due to the relative modest size of Triodos Bank, there are no separate process for delegating authority for economic, environmental and social issues. |
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102-20 |
Executive-level responsibility for economic, environmental, |
Through Triodos Bank's mission statement and Business Principles environmental and social issues are deeply ingrained in all layers of the organisation. Due to the relative modest size of Triodos Bank, there are no separate process for delegating authority for economic, environmental and social issues. Due to the relative modest size of Triodos Bank, there are no separate executive-level positions for economic, environmental and social topics |
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102-21 |
Consulting stakeholders on economic, environmental, |
The various stakeholders of Triodos Bank are consulted on a regular basis. For example: each Monday the “Monday morning meeting” for all co-workers is organised; each year a shareholders (and depository receipts) meeting is organised. Meetings with clients of Triodos Bank take place on a regular bases. Senior management is consulted quarterly in IMC meetings. According to its mission statement, Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its communication with stakeholders, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are on the agenda. |
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102-22 |
Composition of the highest governance body and its committees |
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102-23 |
Chair of the highest governance body |
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102-24 |
Nominating and selecting the highest governance body |
The composition, functioning, appointment and succession of the Supervisory Board are described in the Supervisory Board Charter and the competence matrix for the Supervisory Board. The composition of the Executive Board is such that the competences, knowledge and skills of its members guarantee the proper fulfilment of Triodos Bank’s management function. More information in respect of SB can be found in SB Charter (on our website). |
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102-25 |
Conflicts of interest |
Board of SAAT Report |
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102-26 |
Role of highest governance body in setting purpose, values, |
According to its mission statement (as described in the objects of the Articles of Association) Triodos Bank aims to help create a society that protects and promotes quality of life and considers human dignity to be of paramount importance. In its operations, the needs of society and the role that Triodos Bank can play in that respect (from an economic, environmental and social perspective) are constantly weighed. This has been elaborated in the business principles, a copy of which is available on our website. More details on the role of Supervisory Board and Executive Board can be found in the Articles of Association of Triodos Bank and the SB Charter, also available on the website of Triodos Bank. |
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102-27 |
Collective knowledge of highest governance body |
Every year meetings between the Boards and external and internal experts are organised with the objective of keeping up to date with developments in society and the sectors that have an impact on the operations of Triodos Bank. Both Members of the Supervisory Board and the Executive Board take part in these meetings. The issues addressed focus on current developments and relate to – amongst others – economic, environmental and social topics, as well as the misiion and values of Triodos Bank. |
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102-28 |
Evaluating the highest governance body’s performance |
Each year The Supervisory Board discusses its own functioning and composition, the functioning of its committees, its individual members, and the conclusions that must be drawn on the basis thereof. Every other year this self evaluation is carried out under independent supervision. The involvement of each member of the Supervisory Board, the culture within the Supervisory Board and the relationship between the Supervisory Board and the Executive Board is part of this evaluation. |
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102-29 |
Identifying and managing economic, environmental, and social impacts |
Identification of business opportunities and management of risks is part of the daily management task of the Executive Board. Opportunities with significant impact on Triodos Bank are discussed with Supervisory Board. |
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102-30 |
Effectiveness of risk management processes |
Under the responsibility of the CFO, there is a Head of Risk who is responsible for timely identification of material risks. Based on a holistic ERM Framework, the Head of Risk Management reports a holistic risk view to the Executive Board. The (quarterly) ERM reports are shared with the Supervisory Board. Important decisions are made by the Executive Board. |
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102-31 |
Review of economic, environmental, and social topics |
In principle, the Executive Board meets every week and the Supervisory Board 6 times per year. Environmental and social impacts of its decisions are integral part of its deliberations, due to the mission and values of Triodos Bank. |
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102-32 |
Highest governance body’s role in sustainability reporting |
Triodos Bank has no separate sustainability report. The Integrated Annual Report (which includes a materiality analysis) is approved by the Executive Board and the Supervisory Board. |
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102-33 |
Communicating critical concerns |
The Triodos Group Whistleblower Policy (“Klokkenluidersregeling”) describes the procedures co-workers may use to anonymously or otherwise report alleged abuse within the organisation, and defines the rules and procedures for the proper handling of such allegations. A copy of the Triodos Group Whistleblower Policy is available on our website. |
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102-34 |
Nature and total number of critical concerns |
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102-35 |
Remuneration policies |
Rules on remuneration are included in the International Remuneration and Nomination Policy. This policy is approved by the Supervisory Board and submitted to the Dutch Central Bank and is fully compliant with Dutch and European legislation. An important element of Triodos Bank's remuneration policy is that it does not offer bonus or share option schemes to either its Board members or co-workers. Financial incentives are not considered an appropriate way to motivate and reward co-workers in a values-based bank. In addition, sustainability is by its very nature the result of a combined effort by team members aimed at both the short and long term. |
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102-36 |
Process for determining remuneration |
The process for determining the remuneration is described in the International Remuneration and Nomination Policy. An extract of this policy is avaiable on our website. |
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102-37 |
Stakeholders’ involvement in remuneration |
The Supervisory Board submits to General Meeting for adoption of the remuneration policy to be pursued with regard to the Executive Board. The General Meeting also approves the remuneration of the SB and its committees upon proposal from the Superivsory Board. |
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102-38 |
Annual total compensation ratio |
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102-39 |
Percentage increase in annual total compensation ratio |
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102-40 |
List of stakeholder groups |
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102-41 |
Collective bargaining agreements |
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102-42 |
Identifying and selecting stakeholders |
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102-43 |
Approach to stakeholder engagement |
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102-44 |
Key topics and concerns raised |
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102-45 |
Entities included in the consolidated financial statements |
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102-46 |
Defining report content and topic Boundaries |
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102-47 |
List of material topics |
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102-48 |
Restatements of information |
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102-49 |
Changes in reporting |
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102-50 |
Reporting period |
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102-51 |
Date of most recent report |
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102-52 |
Reporting cycle |
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102-53 |
Contact point for questions regarding the report |
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102-54 |
Claims of reporting in accordance with the GRI Standards |
Triodos reports according to the 'in accordance' option comprehensive |
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102-55 |
GRI content index |
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102-56 |
External assurance |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 201: ECONOMIC PERFORMANCE 2017 |
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201-1 |
Direct economic value generated and distributed |
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201-2 |
Financial implications and other risks and opportunities due to climate change |
Executive Board Report |
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201-3 |
Defined benefit plan obligations and other retirement plans |
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201-4 |
Financial assistance received from government |
Triodos does not receive government funding |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 203: INDIRECT ECONOMIC IMPACTS 2017 |
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203-1 |
Infrastructure investments and services supported |
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203-2 |
Significant indirect economic impacts |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Our Stakeholders |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 205: ANTI-CORRUPTION 2017 |
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205-1 |
Operations assessed for risks related to corruption |
Our Risk Assesment and Policy deals with risks related to corruption. It is applicable to all business units of Triodos Bank. Also see: Executive Board Report: Compliance and Integrity |
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205-2 |
Communication and training about anti-corruption policies |
Triodos Bank has internal policies, rules and procedures to guarantee that management complies with relevant laws and regulations regarding customers and business partners. In addition, the compliance department independently monitors the extent to which Triodos Bank complies with its rules and procedures. It does not monitor the percentage of employees trained in organisation's anti-corruption policies and procedures. |
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205-3 |
Confirmed incidents of corruption and actions taken |
No incidents of corruption |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 301: MATERIALS 2017 |
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301-1 |
Materials used by weight or volume |
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301-2 |
Recycled input materials used |
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301-3 |
Reclaimed products and their packaging materials |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 302: ENERGY 2017 |
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302-1 |
Energy consumption within the organization |
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302-2 |
Energy consumption outside of the organization |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
302-3 |
Energy intensity |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
302-4 |
Reduction of energy consumption |
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302-5 |
Reductions in energy requirements of products and services |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 305: EMISSIONS 2017 |
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305-1 |
Direct (Scope 1) GHG emissions |
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305-2 |
Energy indirect (Scope 2) GHG emissions |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
305-3 |
Other indirect (Scope 3) GHG emissions |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
305-4 |
GHG emissions intensity |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
305-5 |
Reduction of GHG emissions |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
305-6 |
Emissions of ozone-depleting substances (ODS) |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
305-7 |
Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions |
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Triodos Bank does not report on this indicator, because we do not monitor on these disclosures |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 307: ENVIRONMENTAL COMPLIANCE 2017 |
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307-1 |
Non-compliance with environmental laws and regulations |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 308: SUPPLIER ENVIRONMENTAL ASSESSMENT 2017 |
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308-1 |
New suppliers that were screened using environmental criteria |
Sustainable Procurement Guidelines |
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308-2 |
Negative environmental impacts in the supply chain and actions taken |
Sustainable Procurement Guidelines |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 401: EMPLOYMENT 2017 |
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401-1 |
New employee hires and employee turnover |
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Triodos Bank monitors the turnover of its co-workers closely, but does not report on the details of this percentage. |
401-2 |
Benefits provided to full-time employees that are not provided |
Terms and conditions of employment are the same for all co-workers in line with national legislation. |
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401-3 |
Parental leave |
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Triodos Bank monitors ‘return to work and retention’, but does not report on the details of this percentage. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 402: LABOR/MANAGEMENT RELATIONS 2017 |
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402-1 |
Minimum notice periods regarding operational changes |
Operational changes are implemented in cooperation between managers and co-workers. Notice period depends on the impact of the change for the organization and clients. Operational changes with major impact are discussed in advance with members of the local workscouncil. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 403: OCCUPATIONAL HEALTH AND SAFETY 2017 |
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403-1 |
Workers representation in formal joint management–worker health and safety committees |
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Almost all of Triodos Bank offices have a Health and Safety committee present in their office. Triodos Bank does not measure the percentage of co-workers represented in health and safety programmes. |
403-2 |
Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities |
The mentioned issues are not substantial within Triodos Bank. However work-related stress (absenteeism) could be. Triodos monitors this closely and reports thos figures. Co-worker Report |
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403-3 |
Workers with high incidence or high risk of diseases related to their occupation |
The mentioned issues are not substantial within Triodos Bank. |
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403-4 |
Health and safety topics covered in formal agreements |
The mentioned issues are not substantial within Triodos Bank. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 404: TRAINING AND EDUCATION 2017 |
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404-1 |
Average hours of training per year per employee |
Triodos reports on training days and expenses per employee per branch (not by gender or employee category) |
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404-2 |
Programs for upgrading employee skills and transition |
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404-3 |
Percentage of employees receiving regular performance |
All employees receive regular performance and career development reviews, like the so called mid- and end year reviews. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 405: DIVERSITY AND EQUAL OPPORTUNITY 2017 |
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405-1 |
Diversity of governance bodies and employees |
Co-worker Report |
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405-2 |
Ratio of basic salary and remuneration of women to men |
Triodos Bank applies the same salary scales for men and for women. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-2 |
The management approach and its components |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-3 |
Evaluation of the management approach |
Triodos Bank Business Principles (to be downloaded on our website) |
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GRI 406: NON-DISCRIMINATION 2017 |
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406-1 |
Incidents of discrimination and corrective actions taken |
No incidents of discrimination have taken place |
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GRI Standard |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-2 |
The management approach and its components |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-3 |
Evaluation of the management approach |
Triodos Bank Business Principles (to be downloaded on our website) |
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GRI 412: HUMAN RIGHTS ASSESSMENT 2017 |
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412-1 |
Operations that have been subject to human rights reviews or impact assessments |
Our Investment Criteria apply to all our investments. See our investment strategy and our Human Rights position paper to be downloaded on our website. |
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412-2 |
Employee training on human rights policies or procedures |
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Respecting human rights is one of Triodos Bank's core business principles. The values of the organisation are adressed on numerous occassions. Triodos Bank does not actively measure the number of hours of training on human rights, but reports on the average training expenses and days per co-worker. |
412-3 |
Significant investment agreements and contracts that include |
Our Investment Criteria apply to all our investments. See our investment strategy and our Human Rights position paper to be downloaded on our website. |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-2 |
The management approach and its components |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-3 |
Evaluation of the management approach |
Triodos Bank Business Principles (to be downloaded on our website) |
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GRI 413: LOCAL COMMUNITIES 2017 |
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413-1 |
Operations with local community engagement, impact assessments, and development programs |
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413-2 |
Operations with significant actual and potential negative impacts on local communities |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-2 |
The management approach and its components |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-3 |
Evaluation of the management approach |
Triodos Bank Business Principles (to be downloaded on our website) |
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GRI 417: MARKETING AND LABELING 2017 |
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417-1 |
Requirements for product and service information and labeling |
Triodos Bank Lending Criteria |
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417-2 |
Incidents of non-compliance concerning product and service |
There were no significant incidents in 2017 |
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417-3 |
Incidents of non-compliance concerning marketing communications |
There were no significant incidents in 2017 |
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Download XLS |
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GRI Standard |
GRI Disclosure |
Links/information |
Omission |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-2 |
The management approach and its components |
Triodos Bank Business Principles (to be downloaded on our website) |
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103-3 |
Evaluation of the management approach |
Triodos Bank Business Principles (to be downloaded on our website) |
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GRI 418: CUSTOMER PRIVACY 2017 |
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418-1 |
Substantiated complaints concerning breaches of customer |
There were no significant incidents in 2017 |
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Download XLS |
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GRI Standard |
GRI Disclosure |
Links/information |
Omission |
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GRI 103: MANAGEMENT APPROACH 2017 |
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103-1 |
Explanation of the material topic and its Boundaries |
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103-2 |
The management approach and its components |
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103-3 |
Evaluation of the management approach |
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GRI 419: SOCIOECONOMIC COMPLIANCE 2017 |
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419-1 |
Non-compliance with laws and regulations in the social |
There were no significant incidents in 2017 |
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Download XLS |
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GRI Standard |
GRI Disclosure |
Links/information |
Omission |
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FS1 |
Policies with specific environmental and social components applied to business lines. |
All our products and services are designed to be sustainable. |
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FS2 |
Procedures for assessing and screening environmental and social risks in business lines. |
Triodos Bank's Lending and Investment Criteria: |
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FS3 |
Processes for monitoring clients’ implementation of and compliance with environmental and social requirements included in agreements. |
Risk Management |
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FS4 |
Processes for improving staff competency to implement environmental and social policies and procedures. |
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FS5 |
Interactions with clients/investees/business partners regarding environmental and social risks and opportunities. |
Stakeholder Engagement |
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FS6 |
Percentage of the portfolio for business lines by specific region, size and sector. |
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FS7 |
Monetary value of products and services designed to deliver a specific social benefit. |
All our products and services are designed to deliver a specific social/environmental impact. |
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FS8 |
Monetary value of products and services designed to deliver a specific environmental benefit. |
All our products and services are designed to deliver a specific social/environmental impact. |
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FS9 |
Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures. |
All our products and services are designed to be sustainable. The regular audit principle is applicable, see |
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FS10 |
Percentage and number of companies held in the institution’s portfolio with which the organisation has interacted on environmental or social issues. |
Interaction on environmental and social issues are relevant to all of the companies we engage with. This is direct in dealing with organisations we finance and suppliers and managed through our Research department in relation to some investment funds, see the section of the website on our engagement activities: |
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FS11 |
Percentage of assets subject to positive and negative environmental or social screening. |
All our assets are subject to screening on positive and negative sustainability criteria. See our |
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FS12 |
Voting policies applied to environmental or social issues for shares over which the reporting organisation holds the right to vote shares or advises on voting. |
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FS13 |
Access points in low-populated or economically disadvantaged areas by type |
Triodos does not have data for the number of points of access to financial services provided as a result of financing microfinance institutions and banks in developing countries and emerging economies. However, in 2017 the financial institutions it invested in provided inclusive finance for 15.1 million savers and 20.3 million borrowers. Investment is targeted to underserved client groups and is not targeted geographically beyond developing countries and emergingeconomies as a whole. |
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FS14 |
Initiatives to improve access to financial services for disadvantaged people |
Triodos Investment Management makes financial services available for disadvantaged people in developing countries and emerging economies via its inclusive finance investment funds, financing 107 microfinance institutions and banks in 44 countries. The target groups of these institutions are those traditionally excluded from access to basic financial services, typically people living on low incomes, often in rural areas. |
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