On and offline communication
In its written and online publications, Triodos Bank provides clear information about the sectors it works in. The quarterly Triodos Bank magazine, the annual report, the interim report and the websites inform stakeholders about specific projects and companies Triodos Bank finances.
The magazine is a key tool demonstrating Triodos Bank’s commitment to transparency, is valued highly by customers. A survey, conducted in 2011, showed that the large majority of respondents approved of a significant redesign of the newspaper in 2010.
The existing websites offer visitors three types of information: product information, details about the projects and companies it finances, and general Triodos Bank information, including its mission, history, key figures and organisational structure.
The websites are an increasingly important means of communication for Triodos Bank, attracting growing numbers of visitors. We averaged 640,000 monthly visits to our website in 2011.
Internal communication at Triodos Bank mainly takes place during weekly co-worker meetings, which are organised at all its branches. Co-workers are encouraged to contribute to the policy-making process and to feel involved in all Triodos Bank’s activities.
Some departments and branches also use internal newsletters to keep co-workers informed about developments.