Triodos Bank’s Executive Board provides a perspective on the wider world it operates in, its impact and activity in 2016 and its prospects for the future.
Stakeholders are of crucial importance to Triodos Bank. They help the organisation to develop by providing an external perspective on what and how Triodos Bank does its work.
As part of our engagement with stakeholders we delivered a formal process to analyse the issues that are most important both to Triodos Bank’s stakeholders and the bank itself. The outcomes can be found in a ‘’ in the Executive Board chapter and in the graph below.
In addition, Triodos Bank has always benefited from open discussion with all its stakeholders in a variety of ways – from client days connecting hundreds of customers in all the countries where we work, to depository receipt holder meetings and surveys.
Triodos Bank identifies three specific groups of stakeholders:
1. Those that engage in economic transactions with the business
Customers, Depository receipt holders, Co-workers and Suppliers
2. Those that do not engage in direct economic exchange with the business, but have a close interest in it
Regulators, NGOs, Governments and Media
3. Those that provide new insights, opportunities and knowledge
Advisors and Inspirers
The Stakeholder Groups
The first group of stakeholders consists of people and organisations that are very close to Triodos Bank, with a direct economic interest in it. The second group has a clear interest in Triodos Bank’s development and predominantly the social, cultural and environmental context in which it operates. And the third group encourages the organisation to push its boundaries to make a greater impact in furthering its mission.
Representatives of all these groups participated in a questionnaire and a dialogue session at the end of the year providing input on important topics connected to Triodos Bank. But this was only one of a number of activities and interactions with stakeholders during the year.