General Disclosures

Organizational profile

GRI 102: General Disclosures 2016 – Organizational Profile

GRI Standard

GRI Disclosure

Links/information

Omission

102-1

Name of the organization

Triodos Bank N.V.

 

102-2

Activities, brands, products, and services

Our purpose: the conscious use of money
Triodos Bank Group structure 2019

 

102-3

Location of headquarters

Address

 

102-4

Location of operations

Address
Triodos Bank Group structure 2019

 

102-5

Ownership and legal form

Corporate Governance

 

102-6

Markets served

Segment reporting

 

102-7

Scale of the organization

Key figures

 

102-8

Information on employees and other workers

Co-worker report
Contract type / Total number of co-workers by contract, by gender

 

102-9

Supply chain

Triodos Bank business model and value creation in brief

 

102-10

Significant changes to the organization and its supply chain

Targets and benchmarks

 

102-11

Precautionary Principle or approach

Risk management

 

102-12

External initiatives

Corporate Governance
Stakeholder dialogue: keeping us on our toes

 

102-13

Membership of associations

Stakeholder table

 

Strategy

GRI 102: General Disclosures 2016 – Strategy

GRI Standard

GRI Disclosure

Links/information

Omission

102-14

Statement from senior decision-maker

Prospects

 

102-15

Key impacts, risks, and opportunities

The impact of our finance
Risk management

 

Ethics and integrity

GRI 102: General Disclosures 2016 – Ethics and Integrity

GRI Standard

GRI Disclosure

Links/information

Omission

102-16

Values, principles, standards, and norms of behavior

Our purpose: the conscious use of money
Business principles

 

102-17

Mechanisms for advice and concerns about ethics

Business principles
Whistle blower policy

 

Governance

GRI 102: General Disclosures 2016 – Ethics and Integrity

GRI Standard

GRI Disclosure

Links/information

Omission

102-18

Governance structure

Corporate Governance

 

102-20

Executive-level responsibility for economic, environmental, and social topics

Business principles

 

102-21

Consulting stakeholders on economic, environmental, and social topics

Stakeholder dialogue: keeping us on our toes

 

102-23

Chair of the highest governance body

Terms of office of Supervisory Board members (as of January, 2020)

 

102-24

Nominating and selecting the highest governance body

Supervisory Board competence matrix

 

102-25

Conflicts of interest

Report by the Foundation for the Administration of Triodos Bank Shares (SAAT)
Conflicts of interest

 

102-26

Role of highest governance body in setting purpose, values, and strategy

Strategic Focus and Performance
Business principles

 

102-27

Collective knowledge of highest governance body

Self-evaluation

 

102-28

Evaluating the highest governance body’s performance

Self-evaluation

 

102-30

Effectiveness of risk management processes

Activities of the Audit and Risk Committee
The Three Lines of Defense

 

102-31

Review of economic, environmental, and social topics

Activities of the Supervisory Board

 

102-32

Highest governance body’s role in sustainability reporting

Articles of Association of Triodos

 

102-33

Communicating critical concerns

Whistle blower policy

 

102-35

Remuneration policies

International remuneration policy

 

102-36

Process for determining remuneration

International Remuneration and Nomination Policy

 

102-38

Annual total compensation ratio

Fair rewards for all co-workers
Fixed and variable remuneration awarded to identified staff in relation to year 2019, by instrument

 

102-39

Percentage increase in annual total compensation ratio

Fair rewards for all co-workers
Salaries

 

Stakeholder engagement

GRI 102: General Disclosures 2016 – Stakeholder engagement

GRI Standard

GRI Disclosure

Links/information

Omission

102-40

List of stakeholder groups

Stakeholder table

 

102-41

Collective bargaining agreements

Contract type / Total number of co-workers by contract, by gender

 

102-42

Identifying and selecting stakeholders

Improving stakeholder dialogue and materiality analysis

 

102-43

Approach to stakeholder engagement

Improving stakeholder dialogue and materiality analysis

 

102-44

Key topics and concerns raised

Stakeholder table

 

Reporting practice

GRI 102: General Disclosures 2016 – Reporting Practice

GRI Standard

GRI Disclosure

Links/information

Omission

102-45

Entities included in the consolidated financial statements

Key figures 2019 by branch and business unit

 

102-46

Defining report content and topic Boundaries

Our stakeholders and material topics
Report structure

 

102-47

List of material topics

Material topics

 

102-48

Restatements of information

About this report

 

102-49

Changes in reporting

About this report

 

102-50

Reporting period

About this report

 

102-51

Date of most recent report

About this report

 

102-52

Reporting cycle

About this report

 

102-53

Contact point for questions regarding the report

Address

 

102-54

Claims of reporting in accordance with the GRI Standards

Triodos Bank and the Global Reporting Initiative (GRI)

 

102-55

GRI content index

GRI Content Index

 

102-56

External assurance

Combined independent auditor's and assurance report

 

Material topics

Sustainable suppliers

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Sustainable suppliers
Working with sustainable suppliers

 

103-2

The management approach and its components

Sustainable suppliers
Working with sustainable suppliers
Procurement policy
Complaints handling policy

 

103-3

Evaluation of the management approach

Sustainable suppliers
Working with sustainable suppliers

 

 

 

 

 

GRI 308: SUPPLIER ENVIRONMENTAL ASSESSMENT 2016

308-1

New suppliers that were screened using environmental criteria

 

Information unavailable.We have a robust policy but intend to substantially improve the monitoring of its application within two years or provide a revised timeframe (also see p. 54).

GRI 413: LOCAL COMMUNITIES 2016

414-1

New suppliers that were screened using social criteria

 

Information unavailable.We have a robust policy but intend to substantially improve the monitoring of its application within two years or provide a revised timeframe (also see p. 54).

Resilient financial institution

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Resilient financial institution

 

103-2

The management approach and its components

Resilient financial institution
Risk management
One Bank: Redesigned, responsive and robust
Complaints handling policy

 

103-3

Evaluation of the management approach

Resilient financial institution

 

 

 

 

 

GRI 201: ECONOMIC PERFORMANCE 2016

201-1

Direct economic value generated and distributed

Consolidated balance sheet as at 31 December 2019

 

201-2

Financial implications and other risks and opportunities due to climate change

Risk management

 

Protecting client data

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Protecting client data

 

103-2

The management approach and its components

Protecting client data
Data Protection Policy

 

103-3

Evaluation of the management approach

Protecting client data

 

 

 

 

 

GRI 418: CUSTOMER PRIVACY 2016

418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

 

Information unavailable: Currently we do not have a central register. We will explore the development over the next two years.

Social inclusion

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Social inclusion

 

103-2

The management approach and its components

Social inclusion
Unlocking our purpose: enabling customer engagement; activating our communities

 

103-3

Evaluation of the management approach

Social inclusion
The mission

 

 

 

 

 

Topic specific disclosures

Not appliccable: Triodos Bank does not report on any specific disclosures for this material topic. Rather our approach to social inclusion is reflected throughout the annual report and in materials, such as the vision papers, referenced above.

Thought leadership

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Thought leadership

 

103-2

The management approach and its components

Thought leadership
Dialogue on material issues

 

103-3

Evaluation of the management approach

Thought leadership
Dialogue on material issues

 

 

 

 

 

Topic specific disclosures

Not applicable: Triodos Bank does not report on any specific disclosures for this material topic. Rather our approach to thought leadership is reflected throughout the annual report and in materials, such as the vision papers, referenced above.

Integrating mission and strategy

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Integrating mission and strategy

 

103-2

The management approach and its components

Integrating mission and strategy
Dialogue on material issues

 

103-3

Evaluation of the management approach

Integrating mission and strategy
Dialogue on material issues

 

 

 

 

 

Topic specific disclosures

Not applicable: Triodos Bank does not report on any specific disclosures for this material topic. Rather our approach to thought leadership is reflected throughout the annual report and in materials, such as the vision papers, referenced above.

Sustainable investments

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Sustainable investments

 

103-2

The management approach and its components

Sustainable investments
Sustainability policy
Dialogue on material issues

 

103-3

Evaluation of the management approach

Sustainable investments
Dialogue on material issues

 

 

 

 

 

GRI FINANCIAL SERVICES SECTOR DISCLOSURES

FS1

Policies with specific environmental and social components applied to business lines.

Our purpose: the conscious use of money
Triodos Bank lending criteria
Triodos Impact Equities and Bonds
Business principles

 

FS2

Procedures for assessing and screening environmental and social risks in business lines.

Risk management
Triodos Bank lending criteria
Triodos Bank Investment Strategy

 

FS10

Percentage and number of companies held in the institution’s portfolio with which the organisation has interacted on environmental or social issues.

Sustainable investments

 

FS11


Percentage of assets subject to positive and negative environmental or social screening.

Triodos Bank performance

 

Engaging with communities

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Engaging with communities

 

103-2

The management approach and its components

Engaging with communities
New developments in impact management and reporting – The United Nations Principles for Responsible Banking
Dialogue on material issues

 

103-3

Evaluation of the management approach

Engaging with communities
Dialogue on material issues

 

 

 

 

 

GRI 413: LOCAL COMMUNITIES 2016

413-1

Operations with local community engagement, impact assessments, and development programs

Executive Board report
Triodos Bank performance
The impact of our finance
Climate impact of our loans and investments
Targets and benchmarks

 

Client relationships

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Client Relationships
As a relationship bank
Dialogue on material issues

 

103-2

The management approach and its components

Client Relationships
Strategic objectives
Dialogue on material issues

 

103-3

Evaluation of the management approach

Client Relationships
Dialogue on material issues

 

 

 

 

 

GRI FINANCIAL SERVICES SECTOR DISCLOSURES

FS5

Interactions with clients/investees/business
partners regarding environmental and social risks and opportunities.

Our stakeholders and material topics
Executive Board report

 

Products with a purpose

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Products with a purpose

 

103-2

The management approach and its components

Products with a purpose
The impact of our finance
Dialogue on material issues

 

103-3

Evaluation of the management approach

Products with a purpose
Dialogue on material issues

 

 

 

 

 

GRI FINANCIAL SERVICES SECTOR DISCLOSURES

FS6

Percentage of the
portfolio for business lines by specific region, size and sector.

Key figures 2019 by branch and business unit
Key figures 2019 by country

 

Learning organisation

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Learning organisation
Learning and Development

 

103-2

The management approach and its components

Learning organisation
Learning and Development
Complaints handling policy

 

103-3

Evaluation of the management approach

Learning organisation
Learning and Development

 

 

 

 

 

GRI 404: TRAINING AND EDUCATION 2016

404-1

Average hours of training per year per employee

Training days per co-worker

 

404-3

Percentage of employees receiving regular performance and career development reviews

Learning and Development

 

Responsible employer

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Responsible employer

 

103-2

The management approach and its components

Responsible employer
Complaints handling policy

 

103-3

Evaluation of the management approach

Responsible employer

 

 

 

 

 

GRI 401: Employment 2016

401-1

New employee hires and employee turnover

Key figures
Co-worker statistics

 

Fair remuneration

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

Fair remuneration

 

103-2

The management approach and its components

Fair remuneration

 

103-3

Evaluation of the management approach

Fair remuneration

 

 

 

 

 

GRI 405: DIVERSITY AND EQUAL OPPORTUNITY 2016

405-2

Ratio of basic salary and remuneration of women to men

Fair rewards for all co-workers
International remuneration policy

 

New sustainable ventures

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Explanation of the material topic and its Boundary

New sustainable ventures

 

103-2

The management approach and its components

New sustainable ventures
Frontrunner in responsible finance: leading by example; Innovating finance for impact
Dialogue on material issues

 

103-3

Evaluation of the management approach

New sustainable ventures
Dialogue on material issues

 

 

 

 

 

GRI 203: INDIRECT ECONOMIC IMPACTS 2016

203-1

Infrastructure investments and services supported

Industry, innovation, and infrastructure

 

203-2

Significant indirect economic impacts

The impact of our finance

 

Additional topics

Additional topics

GRI 302: Energy

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Management approach disclosures

Environmental report

 

 

 

 

 

GRI 302: ENERGY 2016

302-1

Energy consumption within the organization

Environmental statistics

 

302-3

Energy intensity

Environmental statistics

 

302-4

Reduction of energy consumption

Environmental statistics

 

GRI 305: Emissions

GRI Standard

GRI Disclosure

Links/information

Omission

GRI 103: MANAGEMENT APPROACH 2016

103-1

Management approach disclosures

Environmental report

 

 

 

 

 

GRI 305: EMISSIONS 2016

305-1

Direct (Scope 1) GHG emissions

Emission of CO2 (equivalents)

 

305-2

Energy indirect (Scope 2) GHG emissions

Emission of CO2 (equivalents)

 

305-3

Other indirect (Scope 3) GHG emissions

Emission of CO2 (equivalents)

 

305-4

GHG emissions intensity

The year, in figures, at a glance

 

305-5

Reduction of GHG emissions

The year, in figures, at a glance
Emission of CO2 (equivalents)